Privacy Policy

1 Introduction

kuyaph is committed to protecting the privacy and personal data of every player who registers and plays on our platform. We understand that trust is the foundation of any good relationship — and that trust starts with being transparent about how we handle your information.

This Privacy Policy applies to all personal data collected through the kuyaph website at kuyaph.app, our mobile-optimized platform, customer support channels, and any other services we operate. It covers data collected from players based in the Philippines, including those accessing our platform from Manila, Cebu, Davao, Quezon City, Makati, and other parts of the country.

Please read this policy carefully. If you have questions about any part of it, our support team is available 24/7 to assist you. By continuing to use the kuyaph platform after any updates to this policy, you acknowledge and accept the revised terms.

2 Personal Data We Collect

kuyaph collects personal data that is necessary to provide our gaming services, verify your identity, process financial transactions, and comply with applicable regulations. The categories of personal data we collect include:

2.1 Identity and Contact Information

• Full legal name as it appears on your government-issued ID;
• Date of birth (to verify you are at least 21 years of age);
• Residential address, including barangay, city, and province;
• Email address and mobile number;
• Government-issued identification number (e.g., SSS, GSIS, PhilHealth, UMID, passport, driver's license).

2.2 Financial Information

• GCash mobile number or PayMaya account details;
• BPI, BDO, or Metrobank account details used for deposits and withdrawals;
• Transaction history, including deposit amounts, withdrawal requests, and bonus credits;
• Source of funds documentation where required by AML regulations.

2.3 Gaming Activity Data

• Game history, including bets placed, games played, and outcomes;
• Session duration, login times, and platform usage patterns;
• Bonus usage, wagering activity, and promotional participation records.

2.4 Technical and Device Data

• IP address and approximate geolocation;
• Device type, operating system, and browser information;
• Cookies and similar tracking technologies (see Section 7);
• Log data, including access times, pages viewed, and error reports.

3 How We Collect Your Data

kuyaph collects personal data through the following channels:

• Account Registration: When you create a kuyaph account, you provide us with your identity and contact information directly through our registration form.
• KYC Verification: When you submit identity documents to complete our Know Your Customer (KYC) process, we collect copies of your government-issued IDs and supporting documents.
• Deposits and Withdrawals: When you make financial transactions on the platform, we receive payment data from your chosen payment provider (GCash, PayMaya, BPI, BDO, Metrobank).
• Platform Usage: We automatically collect technical and gaming activity data as you use the kuyaph platform, through server logs, cookies, and analytics tools.
• Customer Support: When you contact our support team via chat or email, we collect the content of your communications and any information you provide to resolve your query.
• Promotions and Surveys: If you participate in kuyaph promotions, contests, or feedback surveys, we collect the information you submit in connection with those activities.

4 How We Use Your Personal Data

kuyaph uses the personal data we collect for the following purposes:

kuyaph will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent or as otherwise required by law.

5 Legal Basis for Processing

Under the Data Privacy Act of 2012 (RA 10173), kuyaph processes your personal data on the following legal bases:

• Contractual Necessity: Processing is necessary to perform our contract with you — specifically, to provide the gaming services you have registered for, process your transactions, and manage your account.
• Legal Obligation: Processing is required to comply with our legal obligations under Philippine law, including PAGCOR licensing requirements, Anti-Money Laundering Act (AMLA) compliance, and reporting obligations to the NPC.
• Legitimate Interests: Processing is necessary for kuyaph's legitimate interests, including fraud prevention, platform security, and improving our services, provided these interests are not overridden by your rights and freedoms.
• Consent: For marketing communications and non-essential cookies, we rely on your explicit consent, which you may withdraw at any time.

6 Data Sharing and Disclosure

kuyaph does not sell your personal data. We may share your information with the following categories of third parties, strictly on a need-to-know basis and subject to appropriate data protection agreements:

6.1 Payment Processors

We share financial data with payment service providers — including GCash, PayMaya, BPI, BDO, and Metrobank — to process your deposits and withdrawals. These providers are bound by their own privacy policies and applicable Philippine financial regulations.

6.2 Identity Verification Providers

We may use third-party KYC and identity verification services to validate the documents you submit during account verification. These providers process your data solely for verification purposes and are contractually prohibited from using it for any other purpose.

6.3 Regulatory Authorities

kuyaph may be required to disclose your personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), or other competent Philippine government authorities in response to lawful requests, court orders, or regulatory requirements.

6.4 Technology and Service Providers

We work with trusted technology partners who provide hosting, analytics, customer support software, and security services. These providers act as data processors on our behalf and are contractually required to handle your data in accordance with this Privacy Policy and applicable law.

7 Cookies & Tracking Technologies

kuyaph uses cookies and similar tracking technologies to operate and improve our platform. Cookies are small text files stored on your device that help us recognize you, remember your preferences, and analyze how you use our services.

7.1 Types of Cookies We Use

• Essential Cookies: Required for the platform to function correctly. These include session cookies that keep you logged in and security cookies that protect against fraud. These cannot be disabled.
• Functional Cookies: Remember your preferences, such as language settings and game display options, to provide a more personalized experience.
• Analytics Cookies: Help us understand how players use the kuyaph platform, which pages are most visited, and where improvements can be made. Data collected is aggregated and anonymized where possible.
• Marketing Cookies: Used to deliver relevant promotional content to you based on your interests and gaming activity. These are only set with your consent.

7.2 Managing Cookies

You can control non-essential cookies through your browser settings or our cookie preference center. Please note that disabling certain cookies may affect the functionality of the kuyaph platform. Essential cookies cannot be disabled as they are necessary for the platform to operate securely.

8 Data Retention

kuyaph retains your personal data for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable law. Our general retention periods are as follows:

• Account Data: Retained for the duration of your account and for a minimum of five (5) years after account closure, as required by PAGCOR and AMLA regulations.
• Transaction Records: Retained for a minimum of five (5) years in compliance with the Anti-Money Laundering Act and BSP regulations applicable to payment transactions.
• KYC Documents: Retained for a minimum of five (5) years after the end of the business relationship, or longer if required by a regulatory authority.
• Customer Support Records: Retained for two (2) years from the date of the last interaction, unless a longer period is required for dispute resolution.
• Marketing Data: Retained until you withdraw your consent or request deletion, whichever comes first.

When personal data is no longer required, kuyaph will securely delete or anonymize it in accordance with our data disposal procedures.

9 Data Security

kuyaph implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the kuyaph platform;
• AES-256 encryption for sensitive data stored in our databases;
• Multi-factor authentication options for player accounts;
• Role-based access controls limiting staff access to personal data on a strict need-to-know basis;
• Regular security audits, vulnerability assessments, and penetration testing;
• 24/7 monitoring of our systems for suspicious activity and potential breaches;
• Staff training on data privacy and security best practices.

10 Your Data Privacy Rights

Under the Data Privacy Act of 2012 (RA 10173), you have the following rights with respect to your personal data held by kuyaph:

• Right to be Informed: You have the right to be informed about how your personal data is collected, used, and processed — which is the purpose of this Privacy Policy.
• Right of Access: You may request a copy of the personal data kuyaph holds about you, along with information about how it is being processed.
• Right to Rectification: You may request correction of any inaccurate or incomplete personal data we hold about you.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to Object: You may object to the processing of your personal data for direct marketing purposes at any time.
• Right to Data Portability: You may request a copy of your personal data in a structured, commonly used, and machine-readable format.
• Right to Lodge a Complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) if you believe your data privacy rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer using the details provided in Section 13. We will respond to all verified requests within 15 business days, in accordance with NPC guidelines.

11 Children's Privacy

If kuyaph becomes aware that personal data has been collected from a person under the age of 21, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on the kuyaph platform, please contact our support team immediately so we can investigate and take appropriate action.

kuyaph employs age verification measures during the registration process, including date of birth collection and KYC document verification, to prevent underage access to our platform.

12 Updates to This Privacy Policy

kuyaph reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, applicable law, or regulatory requirements. When we make material changes to this policy, we will:

• Update the "Last Updated" date at the top of this page;
• Post a notice on the kuyaph platform informing players of the update;
• Where required by law, notify affected players directly via email or in-platform notification.

Your continued use of the kuyaph platform following the posting of any changes to this Privacy Policy constitutes your acceptance of those changes. We encourage you to review this policy periodically to stay informed about how we protect your personal data.

13 Contact Us & Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or the way kuyaph handles your personal data, please contact our Data Protection Officer (DPO). Our DPO is responsible for overseeing kuyaph's compliance with the Data Privacy Act of 2012 and NPC regulations.

You also have the right to lodge a complaint directly with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have been violated. For more information about your rights under RA 10173, visit the NPC's official website.

For questions about our Terms & Conditions, please visit our Terms & Conditions page. For responsible gaming support, visit our Responsible Gaming page.